Terms and Conditions

Here’s a clear summary of Teja Home Foods  Terms & Conditions, based on their official policy:

📄 1. Who Operates the Platform

  • The website and services are run by Teja Home Foods, which acts as an intermediary connecting third-party merchants (like Teja Home Foods) with customers.

  • Teja Home Foods handles the technology, platform operations, and payment facilitation, but is not the seller of the products .

👍 2. Applicability & Acceptance

  • By registering or using the platform, you agree to these terms.

  • Teja Home Foods and the merchant reserve the right to modify these terms at any time, with changes applying immediately upon posting 

🧑‍🤝‍🧑 3. Customer‑Merchant Relationship

  • Your contract is directly with the merchant, (Teja Home Foods). Any issue with product quality, fulfillment, delivery, or refunds must be addressed with the merchant Teja Home Foods

  • The delivery agent is appointed by the merchant and is not employed by Teja Home Foods .

🔐 4. Registration Requirements

  • You must provide accurate personal information (name, address, mobile, location) and be of legal age to enter a binding contract .

  • Keep login credentials secure since you’re responsible for all activity under your account

🛍️ 5. Ordering, Cancellation & Returns

  • Orders can be canceled up to the point of shipping. Once shipped, cancellation isn’t possible—product return if quality issues are present.

  • Returns are allowed only if:

    • The ordered product does not match

    • Arrives expired or near expiry

    • Is damaged during transit.

  • Approved returns result in a refund or replacement, credited in Indian Rupees to your original payment source

🧠 6. Intellectual Property & Content

  • All site content (text, images, code) is owned/licensed by Teja Home Foods or its merchants, and cannot be copied or used for anything other than personal, non-commercial purposes.

  • Anything you post— comments, feedback—is treated as non-confidential, and Teja Home Foods may use it freely.

⚖️ 7. Liability & Indemnity

  • Teja Home Foods disclaims any warranties; site and products are provided “as-is.”

  • You agree to indemnify any damage, loss, or legal claims arising from your use of the site or violation of terms.

  • The merchant (and Teja Home Foods) are not responsible for losses due to site issues, payment glitches, or delivery agent actions .

🌐 8. Governing Law & Jurisdiction

  • Indian laws apply, and any disputes are to be handled in Hyderabad courts.

  • Disputes may be resolved via arbitration in Hyderabad, in English, per Indian arbitration laws .